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Aesthetically Speaking

Presented by Nextech, Aesthetically Speaking delves into the world of aesthetic practices, where art meets science, and innovation transforms beauty. With our team of experts we bring you unparalleled insights gained from years of collaborating with thousands of practices ranging from plastic surgery and dermatology to medical spas.

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Recent Episodes

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Why Patient Convenience Is the New Competitive Advantage in Medical Aesthetics
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July 1, 2026

Why Patient Convenience Is the New Competitive Advantage in Medical Aesthetics

In today's aesthetic landscape, convenience isn't just a nice-to-have—it's a deciding factor in whether patients choose your practice at all. In this episode, Amy Anderson of ACG Practice Partners joins Robin Ntoh to break down how leading medical aesthetics practices are rethinking the patient journey, from first touch to post-visit follow-up, and beyond to meet rising expectations around access, speed, and ease. Through online scheduling and patient portals to CRM-driven communication, Amy sha
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Beyond the Treatment: Building Real Patient Relationships in the Medical Aesthetic World
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June 24, 2026

Beyond the Treatment: Building Real Patient Relationships in the Medical Aesthetic World

In today’s aesthetic landscape, patients expect more than great results. They want to feel heard, understood, and supported—not just during the consultation, but throughout their entire care journey. In this conversation, Uma Daya, PA and Advanced Aesthetic Injector, Rudderman MD Plastic Surgery & Medical Spa unpack how leading practices are redefining patient relationships by combining education, access, and empathy to create a more connected experience from first touch through post-treatment f
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The Leadership Gap in Aesthetic Practices and What It’s Costing Your Team
60
June 17, 2026

The Leadership Gap in Aesthetic Practices and What It’s Costing Your Team

Great patient experiences start with strong, self-aware leadership. In the world of medical aesthetics, providers are highly trained clinically, but leadership and team development aren’t always part of that foundation. The result? Miscommunication, staff friction, and missed opportunities to build a truly high-performing practice. In this episode, Robin Ntoh is joined by Cheryl Toth of ACG Practice Partners, live from the Medical Spa Show, to unpack how leadership coaching is helping practices
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Patient Education in Medical Aesthetics: How Top Practices Combat Misinformation & Set Real Expectations
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June 5, 2026

Patient Education in Medical Aesthetics: How Top Practices Combat Misinformation & Set Real Expectations

Patients are more informed than ever—but not always correctly. With social media shaping expectations around aesthetic treatments, today’s practices are facing a new challenge: misinformation before the consultation even begins. So how do leading...
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What Really Makes an Unforgettable Patient Experience—and When Does It Actually Begin
58
May 27, 2026

What Really Makes an Unforgettable Patient Experience—and When Does It Actually Begin

Amanda breaks down how leading plastic surgery and medical aesthetics practices are elevating every touchpoint, from patient photos to staff training. Drawing from her day-to-day work with practices, she shares practical insights on why your consult starts earlier than you think—and how small changes can leave a lasting impression that drives loyalty and growth. Guest: Amanda Taylor, Director of Consulting American Society of Plastic Surgeons Host: Anna Browning, VP of Aesthetic Sales Nextech Ab
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AI in Medical Aesthetics: Opportunity, Unknowns, and the Future of Patient Care
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May 20, 2026

AI in Medical Aesthetics: Opportunity, Unknowns, and the Future of Patient Care

AI is set to have an enormous impact on specialty healthcare practices, but it's still undetermined exactly how. Dr. Rudderman shares his thoughts on the value of implementing AI and what questions are still unanswered around the use of AI in medical aesthetic practices. From enhancing the patient experience to empowering staff, learn how Dr. Rudderman is approaching AI in his practice. Guest: Randal Rudderman, MD Rudderman Plastic Surgery and Medical Spa Host: Robin Ntoh, VP of Aesthetics Nexte
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About the Host

Robin Ntoh Profile Photo
Robin Ntoh

VP of Aesthetics at Nextech

With more than 30 years of experience working with elite providers, Robin Ntoh began her career in a facial plastic surgery practice and continued with Mirror software (now Canfield), managing client services and training. Consulting with cosmetic practices in various capacities, including the overall optimization of clerical and clinical workflows, improved patient acquisition and retention and streamlined financial management, Robin helped launch Nextech's consulting division. Today, she is the VP of Aesthetics at Nextech, helping hundreds of practices grow and thrive.